Telehealth Information

Added to the IOA site 3/19/2020 2:00 PM

Telehealth Webinar Recording & Handouts Now Available

If you were unable to attend the AOA webinar on telehealth billing held last night, the webinar is now available online. Additionally they have posted handouts from the course which can be accessed here. AOA will continue to post FAQs and additional guidance as the situation changes on their coronavirus news webpage.  

REMINDER: Telehealth Services Announcement

The Trump Administration announced on Wednesday that Medicare patients can visit doctors by phone or video conference at no additional cost through the use of services like FaceTime and Skype. He gave states the authority to cover telehealth services for their patients. During this time the administration will not enforce applicable HIPAA penalties. The Trump administration has encouraged everyone to maximize use of telehealth to limit exposure to COVID-19. CMS has released a fact sheet which further outlines the executive order issued by President Trump.

The Illinois Department of Healthcare and Family Services (HFS) will be putting out guidance and revising policies in the coming days and weeks to allow flexibility in provision of many important services. As we all work to provide needed services swiftly, please immediately begin:

  ·    Providing needed services at alternate sites as you determine appropriate;
  ·    Utilizing telehealth and telepsychiatry options in all available circumstances and sites (including non-traditional sites).

HFS is working as quickly as possible to understand the new flexibilities to the Medicaid program authorized by the federal Centers for Medicare and Medicaid and/or the national emergency declaration. They are instructing MCO partners to immediately notify providers of policy and process changes related to COVID-19. These flexibilities under emergency waivers or state plan amendments are expected to allow HFS and MCOs to reimburse our partners in the health care system as they respond in the most appropriate fashion to keep members safe and in accordance with social distancing recommendations.

Please note that while some HFS operations may be altered temporarily, their staff remains committed to ensuring applications are processed, providers are enrolled, claims are paid, and questions are answered. Although walk-in offices will be closed to the public, there will be other ways to communicate with HFS offices, including online, by phone, or email.